Customer Support

Looking for information about a specific product or brand? We're here to help.

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Columbus McKinnon offers an extensive product portfolio with a family of brands and locations around the globe. Contact corporate departments via the quick links below or select the brand specific to your inquiry.

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Maintenance & Servicing & Returns

Regular maintenance extends the life of your equipment and reduces the risk of accidents or injuries. We'll do it for you!

On-site support & office staff

We are convinced that an experienced and competent sales force is a key factor in a long-term and successful business relationship. In a personal conversation, a wide range of concerns can be discussed together and in some cases also clarified immediately.

Education & Training

We conduct a wide variety of seminars in our training center in Wuppertal. Not only product training courses are offered, but also seminars that provide the participant with up-to-date insider information and in-depth knowledge of rope, lifting and slinging technology.

Downloads

Download all product information, catalogs, operating manuals and spare parts lists with a simple click.

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MarketingPortal plus

In the MarketingPortal plus you can easily and quickly access our knowledge database, view or download important and further information.

Factory customer service

If you need us, we are at your service worldwide.

Training courses and seminars

As a crane and plant engineer, as a fitter or technician as well as an end customer, you can take advantage of training courses, seminars and information material from STAHL CraneSystems.

Spare parts

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Many spare parts are available immediately from stock and can be shipped worldwide by express on request.

Repair

Our qualified staff will repair your defective devices in our service center using original spare parts. The devices are checked for safety after each repair. The repaired device will be returned in top condition within a maximum period of 3-5 days.

After-sales Service for Inspection | Maintenance | UVV

We are also happy to carry out the necessary safety inspection of your lifting technology in accordance with the Accident Prevention Ordinance. The inspection service of the Accident Prevention Regulations is a very important part of maintenance and repair and is carried out in accordance with the legal guidelines.

Contracts

Reliable and reliable! The maintenance and inspection of your system is carried out once a year by our qualified personnel. The individual service contract offers security for compliance with the legal requirements. This gives both sides planning security.

Contact Customer Service

Contact

CONTACT DETAILS AND SERVICE INFORMATION, BY BRAND

With globally represented and proven brands, Columbus McKinnon has customer support facilities around the globe. You can find brand-specific contact details in the drop-down list below.