South Africa - EN
Customer Support
Looking for information about a specific product or brand? We're here to help.
Columbus McKinnon offers an extensive product portfolio with a family of brands and locations around the globe. Contact corporate departments via the quick links below or select the brand specific to your inquiry.
Maintenance & Servicing & Returns
Regular maintenance extends the life of your equipment and reduces the risk of accidents or injuries. We'll do it for you!
On-site support & office staff
We are convinced that an experienced and competent sales force is a key factor in a long-term and successful business relationship. In a personal conversation, a wide range of concerns can be discussed together and in some cases also clarified immediately.
Education & Training
We conduct a wide variety of seminars in our training center in Wuppertal. Not only product training courses are offered, but also seminars that provide the participant with up-to-date insider information and in-depth knowledge of rope, lifting and slinging technology.
Downloads
Download all product information, catalogs, operating manuals and spare parts lists with a simple click.
MarketingPortal plus
In the MarketingPortal plus you can easily and quickly access our knowledge database, view or download important and further information.
Factory customer service
If you need us, we are at your service worldwide.
Training courses and seminars
As a crane and plant engineer, as a fitter or technician as well as an end customer, you can take advantage of training courses, seminars and information material from STAHL CraneSystems.
Spare parts
Many spare parts are available immediately from stock and can be shipped worldwide by express on request.
Repair
Our qualified staff will repair your defective devices in our service center using original spare parts. The devices are checked for safety after each repair. The repaired device will be returned in top condition within a maximum period of 3-5 days.
After-sales Service for Inspection | Maintenance | UVV
We are also happy to carry out the necessary safety inspection of your lifting technology in accordance with the Accident Prevention Ordinance. The inspection service of the Accident Prevention Regulations is a very important part of maintenance and repair and is carried out in accordance with the legal guidelines.
Contracts
Reliable and reliable! The maintenance and inspection of your system is carried out once a year by our qualified personnel. The individual service contract offers security for compliance with the legal requirements. This gives both sides planning security.
montratec
Competent all-round service for maximum productivity
To ensure that your montrac® system runs reliably at all times, we offer a comprehensive service package – individually tailored to your requirements. Our goal: maximum system availability and smooth production processes.
Your strong partner – right from the start
From consulting on system design and project planning, through the installation phase and support after commissioning, to routine maintenance, efficient spare parts supply, and modernization of your montrac® system: our highly qualified service team provides you with expert assistance in all matters and offers you tailor-made all-round support – 24/7 if required.
- Training and coaching: We get your team up to speed with practical training and targeted coaching – for greater safety and efficiency in daily operations.
- Technical hotline support: Our experts provide fast, competent, and solution-oriented support for technical questions. Also available as part of a 24/7 support contract on request.
- Spare parts service & repair service: Original spare parts available directly from stock – also by express delivery on request. Repairs are carried out by our specialist staff in certified quality, including safety checks.
- Retrofits & modernizations: Bring your system up to date. We modernize your existing infrastructure – efficiently, sustainably, and future-proof.
- Maintenance services & UVV inspections: Regular maintenance by our trained specialists guarantees maximum operational safety. We are also happy to carry out UVV inspections in accordance with legal requirements for you.
Phone: +49 (0) 7720 3059 100
Mail: service@montratec.com
Contact Customer Service
CONTACT DETAILS AND SERVICE INFORMATION, BY BRAND
With globally represented and proven brands, Columbus McKinnon has customer support facilities around the globe. You can find brand-specific contact details in the drop-down list below.